The Roaming Affair is a roaming catering service based on the Gold Coast, Queensland. This policy explains how we handle the personal information you share when you visit our website, enquire about an event or make a booking.

Information we collect

When you submit an enquiry or contact us directly, we collect the name and contact details you provide, along with your preferred event date and time, venue or suburb, guest numbers, package preference and any details in your message. If you book with us, we also keep the details of your booking, correspondence, invoices and payment records. We may receive relevant information from a venue, event planner or other person arranging an event on your behalf.

Please describe guests’ dietary requirements without identifying individual guests wherever possible. If we need identifiable allergy information to arrange the service, we’ll seek the guest’s consent.

How we use your information

We use your information to respond to enquiries, check availability, prepare quotes, coordinate and deliver bookings, manage payments, keep business records and resolve any concerns. We send marketing emails only with your consent. You can unsubscribe by following the instructions in any marketing email or by contacting us.

Who we share information with

We share relevant event details with our service team and, where needed, your venue or event planner to coordinate your booking. We use service providers to host our website, handle enquiries and email, and manage business records. We may also share information with professional advisers or authorities where necessary or as required by law.

Our website uses Google Sites, we use Gmail and Zoho for email, and our enquiry form uses Formspree to receive and deliver submissions. Formspree hosts its service in the United States. Google operates internationally and may process information outside Australia.

Website and cookies

Our website and its embedded services may use cookies and process technical information, such as your IP address and browser details, to deliver and support the site. You can manage cookies in your browser settings. Third-party services have their own privacy policies.

Google Privacy Policy:
https://policies.google.com/privacy?hl=en-AU

Formspree Privacy Policy:
https://formspree.io/legal/privacy-policy/

Zoho Privacy Policy:
https://www.zoho.com/privacy.html

MailerLite Privacy Policy:
https://www.mailerlite.com/legal/privacy-policy

How we protect and retain information

We take reasonable steps to protect personal information and restrict access to people who need it for the purposes described above. We keep it for as long as reasonably needed to manage your enquiry or booking, meet our record-keeping obligations or resolve a dispute. When we no longer need it, we take reasonable steps to delete or de-identify it, subject to any legal retention requirements.

Access, corrections and privacy concerns

Email theroamingaffair.au@gmail.com to request access to or correction of your personal information, or to raise a privacy concern. We may ask you to confirm your identity so we can protect your information. We’ll review your request and respond within a reasonable time. If the Privacy Act 1988 (Cth) applies and you’re dissatisfied with our response, you can contact the Office of the Australian Information Commissioner.

Updates to this policy

We may update this Privacy Policy from time to time. We’ll publish the latest version on this page and provide any further notice required by law.