We understand that plans can change. Here’s how payments, date changes and cancellations work when you book The Roaming Affair.

Payments and booking confirmation

Your written quote sets out the total price in Australian dollars, including any applicable taxes and agreed charges. It also sets out any deposit or upfront payment, the balance and the dates they’re due. Any deposit is credited towards your total. Your invoice explains how to pay.

Your date is reserved once you’ve accepted the quote, made any initial payment specified in it and received our written confirmation.

If you need to cancel

Please email theroamingaffair.au@gmail.com with your name and event date. We count calendar days between the date we receive your email and your event date, using Gold Coast local time. The agreed service fee is the total price for your booking, including any changes agreed in writing.

• More than 7 days before your event — We refund your full deposit and any balance you’ve already paid.

• 4–7 days before your event — We may retain up to 50% of the agreed service fee from payments already made. If you’ve paid in full, you’ll receive at least 50% of the fee back.

• Less than 4 days before your event — We may retain up to 100% of the agreed service fee from payments already made.

These percentages are maximums. Any amount we retain is limited to our reasonable net loss from the cancellation, after taking reasonable steps to reduce it. We account for costs we can avoid and amounts we recover through a replacement booking. We’ll confirm the calculation in writing and refund any remaining amount you’ve paid.

If you’d like to move your booking

Please get in touch as early as possible. A new date is subject to availability. Before you agree to move your booking, we’ll confirm in writing how your payments will be applied and any change to the service or price.

If we need to cancel

If we cancel your booking, we’ll refund all amounts you’ve paid for it. If we can offer another date and you choose to accept it, we can transfer your payments to that booking with your written agreement.

Your rights and remedies under the Australian Consumer Law continue to apply.

Updates to this policy

We may update this Payment & Cancellation Policy for future bookings. Your booking is governed by the version you accepted, together with any changes we later agree with you in writing.